Privacy Policy

1. Introduction

Luxe Paws Mobile Spa ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or submit information through our contact or appointment request form.

By using our website or submitting your information through our contact form, you agree to the terms described in this Privacy Policy.

What Information We Collect

Luxe Paws Mobile Spa may collect your first and last name, email address, phone number, pet name and breed, message content, appointment details, communication records, IP address, browser type, device information, and website usage data.

How Data Is Used

We use your information to respond to inquiries, confirm grooming appointments, send reminders and booking updates, process service requests, provide customer support, improve our services, maintain business records, and comply with legal obligations.

SMS Opt-In Details

By providing your phone number and checking the SMS consent box on our website form, you agree to receive SMS messages from Luxe Paws Mobile Spa. Message types may include appointment confirmations, grooming reminders, booking updates, service notifications, and customer support messages.

Message frequency may vary. Message and data rates may apply. Reply STOP to opt out or HELP for assistance.

Cookie and Tracking Information

Our website may use cookies, analytics tools, and similar technologies to understand website performance, improve user experience, and analyze visitor behavior. You may disable cookies through your browser settings.

Data Security Practices

We use reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, alteration, or destruction.

User Rights

You may request access, correction, update, or deletion of your personal information by contacting Luxe Paws Mobile Spa. You may unsubscribe from SMS communications at any time by replying STOP.

No Sharing of SMS Opt-Ins

SMS opt-in information and SMS consent are not shared with third parties or affiliates for marketing or promotional purposes.

Third-Party Services

Our website may use third-party tools for form submissions, analytics, and communication. These providers have their own privacy practices. We do not sell your personal information to third parties.

Children's Privacy

Our website and services are intended for adults 18 years of age and older. We do not knowingly collect personal information from minors.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Updated versions will be posted on this page with a revised effective date. Continued use of our website after updates constitutes acceptance of the revised policy.

Contact Information